General Refund Policy

At SHOP THE W360, we strive to provide quality products and exceptional customer service. If you are not satisfied with your purchase, we will gladly accept returns under the following conditions:

1. Eligibility for Return: Items must be returned within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in the original packaging, and in the same condition as you received it.

2. Non-Returnable Items: Certain items are non-returnable, including but not limited to personalized or custom products, intimate items, and gift cards. Please check the product description for specific return details.

3. Refund Process: To initiate a return, please contact our customer service team. Once your return is authorized, you will receive instructions on how to send your item back. Refunds will be processed within 7-10 business days after we receive your returned item.

4. Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping expenses.

5. Exchange Policy: If you wish to exchange an item for another size or color, please indicate this in your return request. Upon receiving the returned item, we will assist you with the exchange process.

For any additional questions regarding our refund policy, feel free to reach out to our customer service team.